SAP CRM

Customizing, SAP ABAP & ABAP OO, Web Services (OData, SOAP), WebUI Entwicklung (BSP Component Workbench – AET/GeniL/BOL), Post Processing Framework (PPF), Entwicklungen in der Middleware (CRM – ERP), Integration von 3rd-Party-Systemen (SOAP), API-Entwicklung, SAP Netweaver, OneOrder, Business Partner, IBase/IObjects, BW-Extraktoren, PFCG Rollen, Org-Modell, Report und Job Management

SAP ERP

CS Customizing, SAP ABAP & ABAP OO, Web Services (OData, SOAP), ALE & iDOC-Verarbeitung, Integration von 3rd-Party-Systemen

SAP C/4 HANA

SAP Sales und Service Cloud – Grundcustomizing (“Betriebswirtschaftliche Konfiguration”), Service-Ticketing Prozess Customizing, Workflows, Ticket-Routing-Regeln, KUT-Anpassungen, ABSL-Programmierung (SAP Cloud Application Studio), Datenmigration via Data Workbench, Konfiguration von OData-Schnittstellen

CTI-Integration, SAP Cloud Platform Integration in Drittsysteme (SAP FSM, SAP S/4 HANA, SAP ERP) inkl. IFlow-Erweiterungen, Berechtigungswesen

SAP S/4 HANA

Customer Management (CM), ABAP & ABAP OO, Web Services (OData, SOAP)

to be continued.

Automotive supplier (global corporation) – Continental Tires

Role: Senior SAP CRM Consultant

Duration: 6 month (2019)

• Development of a global SAP CRM template solution for the service business area of the automotive supplier (end-to-end)
  • SAP CRM Consulting: SAP CRM (7.1), SAP ERP (ECC6.0)
• Tasks and responsibilities
  • Soap Interface Developments
  • SAP CRM Product / Business Partner Master Data
  • SAP CRM Web UI Customizing / Developments
  • SAP ECC – Invoice Correction process Customizing / Developments Configuration of the necessary settings (including basic customizing, service contracts, service orders, service confirmations, debit requests, invoicing, integration controlling, integration logistics (purchasing), pricing CRM, pricing SD, basic integration customizing CRM <-> ERP, middleware settings, implementation formulas and conditions for pricing in SAP CRM)

Premium car manufacturer South Germany (global group) – Daimler AG

Role: Team-Lead SAP CRM / Fiori Implementation

Team: ~ 7 members, international

Duration: 10 month (2020)

• Tasks and responsibilities
  • SAP Fiori App Implementation – InfoPoint/Integrity (Compliance) processes
  • Preparation / Managing the Conceptual Design Plan
  • Managing the meetings with business side
  • Regular progress report
  • SAP Fiori Gateway Services
  • SAP CRM Backend Customizing + Developments
  • Managing the Testing and UAT
  • Channel management – ERMS E-Mail Integration
  • Go-Live preparation

German chain of coffee retailers and cafés – Tchibo AG

Role: Senior SAP CRM Consultant

Duration: 6 month (2019)

• Tasks and responsibilities
  • Retail Price Communication via E-mail / Fax implemented in SAP Solution Platform (SAP NW System)
  • Retail Price Catalog Communication Via EDI implemented in SAP Solution Platform
  • Contributions:
    – Marketing Campaign Service API Developments
    – Email / Fax Service Developments
    – EDI (PRICAT) Service Development
    – Price Service API for SAP Retail solution Project Controlling

Global consultancy based in Ludwigsburg – MHP

Role: Solution Architect

Duration: 4 month (2019)

• Tasks and responsibilities:
  • SAP Internal Monetization Project (SAP BRIM)
  • SOM Process Customizing & Development
  • Subscription Contract / Order / Product customizing & development
  • Contract Account (FI-CA) Customizing & Developments
  • BITs upload & process & CI Customizing
  • Billing & Invoicing demo process customizing & development

Premium car manufacturer South Germany (global group) – Daimler AG

Role: Team-Lead SAP CRM / Fiori Implementation

Team: ~ 5 members, international

Duration: 12 month (2018)

• Tasks and responsibilities
  • Fiori Based Case Man. Process Implementation
  • SAP CRM 7.0 EHP4
  • SAP UI5 1.48
  • Case Management / ERMS / Workflow / Service Request / Activity / Business Partner / IC

European multinational software company based in – SAP AG

Role: SAP BRIM SOM Consultant

Duration: 8 months (2016)

• Tasks and responsibilities
  • SAP CRM FCC
  • SAP BRIM SOM + ODI Interface
  • FI-CA Integration / Dunning / Collection Management
  • Contract Integration to CC / CI
  • Middleware – BDoc developments

Premium car manufacturer South Germany (global group) – Daimler AG

Role: SAP CRM Consultant & developer

Team: ~ 5 members, international

Duration: 10 month (2015)

• Tasks and responsibilities
  • Investigative Case Management Project
  • SAP CRM 7.0 EHP4
  • SAP UI5 1.48
  • Case Management / ERMS / Workflow / Service Request / Activity / Business Partner / IC

German telecommunications company – Deutsche Telekom AG

Role: Team-Lead SAP CRM

Team: ~ 10 members, international

Duration: 12 month (2014)

• Tasks and responsibilities
  • Project lead in the „ARAMIS Program“ at Deutsche Telekom. Implementation of „HR Employee Interaction Center“ (EIC) Solution with SAP-CRM 7.0 EHP 3 and SAP-HR Systems.
  • The ARAMIS Program includes 19 countries around Europe. The EIC SAP-CRM / HR System based template implementation and roll-out
  • Responsible for the whole impl. project leading a team up to 10 direct and 15 indirect members.,
  • SAP CRM Consulting and developments as part of the implementation

Vienna Insurance Group – VIG – Vienna (AT)

Role: SAP CRM Consultant

Duration: 10 month (2013)

• Tasks and responsibilities
  • Senior SAP-CRM Consultant in the area Problem-Management Team, at VIG Vienna.
  • SAP-CRM Sales/ Contract Management/ Middleware/ Mobile Sales Application Integration

Hungarian telecommunications company – M-Telekom (HU)

Role: SAP CRM Consultant

Duration: 12 month (2012)

• Tasks and responsibilities
  • MLC / ERMS / Workflow / Service Request / Activity / Business Partner / IC
  • SAP CRM Consulting and developments as part of the implementation

Several Utility company – E.On / EDF / ENI / RWE (HU)

Role: SAP CRM / IS-U Consultant

Duration: 8 years (2004)

Tasks and responsibilities

• Several SAP-Utility (SAP IS-U) Implementation project
• SAP IS-U Impl. für Gas and Electricity Utilities
• Multiple Liberalisation (Sales & DSO separation) – using MaKo
• Multiple „Pre-Paid Meter Handling“ project
• Several SAP Business-Workflow Process Integration
• Several Call Center Integration and “Internet Self Service” Impl.

Traditional Hungarian Brewery – SABMiller Hungary

Role: SAP CRM Consultant

Duration: 12 months (2004)        

Tasks and responsibilities

• SAP CRM Sales and Service scenario implementation
• Responsible for the sales / service process customizing
• Sales Contract mgmt.
• Middleware developments

Several Hungarian financial institutes – OTP / K&H / MKB Banks

Role: CRM Consultant

Duration: 2 years (2000)

• Tasks and responsibilities
  • Analytical and Operative CRM – Blue Print phase
  • BRP + Analytical CRM solution planning
  • As-IS, To-Be Analysis, CRM Program Plan delivering
  • Customer Segmentation and Segmentation Modell design

SAP Pharma Marketplace – EGIS/RICHTER

Role: Junior developer

Duration: 2 years (1999)

• Tasks and responsibilities
  • SAP Pharma Marketplace Implementation Project
  • External Marketplace development with ALE integration to SAP SD / MM